Privacy Policy

Última actualización: Enero 1, 2025

1. IDENTIDAD DEL RESPONSABLE

BATISTA LT LLC (operating under the trade name “Land Airline”) is a company organized under the laws of the State of Florida, United States (the “Company”).

Address: 11766 SW 9th LN, Miami FL 33194, USA Contact email: info@landairline.com

2. SCOPE AND OPERATING MODEL

This Privacy Policy governs the processing of personal data in connection with the Company’s activities.

The Company provides mobility services, ground transportation, logistics coordination and transportation solutions for individuals and organizations, including operations that may involve multiple vehicles, providers, locations and complementary services, as well as any other related or complementary services the Company may offer now or in the future.

In this context, the Company may act as a direct provider through its own fleet, as an intermediary coordinating services through third parties, or as an executor of services contracted by third parties. The processing of personal data will adapt to these different operational roles.

3. INFORMATION WE COLLECT

The Company may collect identification data such as name and surname; contact data such as phone number and email; service-related information including addresses, itineraries, schedules and trip details; sensitive information relevant to service delivery such as special needs (e.g. reduced mobility, pregnancy or other conditions necessary for proper execution); payment information required to process transactions, generally through third parties; communications via WhatsApp, SMS, social media, email or other channels; and technical data such as IP address, cookies and browsing behavior.

4. COLLECTION METHODS

Information may be collected through website forms, WhatsApp communications, SMS messages, social media interactions, phone calls, third-party platforms, business partners, as well as through direct or indirect contracting of services.

5. PURPOSE OF PROCESSING

Personal data will be used to manage, coordinate and execute mobility, transportation and logistics services; manage bookings, itineraries and complex operations; coordinate with third-party providers necessary for service execution; provide customer support; process payments and billing; carry out operational communications; execute marketing, advertising and remarketing campaigns across multiple channels; analyze user behavior and improve experience; and comply with legal obligations.

Within these operations, the Company may share relevant information with third-party providers, including data necessary for proper service delivery such as trip details, customer preferences and special needs.

The Company may use automation tools, advanced analytics, artificial intelligence technologies and commercial management systems (including marketing and sales) to optimize its services, operations, communications and customer acquisition and retention strategies.

6. LEGAL BASIS FOR PROCESSING

The Company processes personal data based on the execution of a requested service, its legitimate interest in operating and improving the business, and user consent where applicable, particularly for commercial communications.

7. COMMUNICATIONS (WHATSAPP, SMS, SOCIAL MEDIA AND OTHERS)

The user agrees that the Company may contact them via WhatsApp, SMS, social media messaging platforms and email. These communications may include operational coordination, customer support, relevant service information and commercial communications. Users may opt out of commercial communications at any time.

8. DATA SHARING

The Company may share information with transportation providers, drivers, affiliated companies, technology platforms and business partners, limiting such information to what is necessary for service execution. Third parties may contact the customer solely in connection with service delivery.

9. PAYMENTS

Payments are primarily processed through external platforms such as Stripe. The Company does not store sensitive financial information directly, except in exceptional cases where users provide such data through other means, in which case it will be handled with reasonable security measures.

10. INTERNATIONAL TRANSFERS

Due to the international nature of operations, personal data may be transferred and processed in different countries, including those with different levels of data protection. The user accepts such transfers as necessary for service delivery.

11. DATA PROTECTION

The Company implements reasonable technical and organizational measures to protect personal information. However, no system is completely secure, and absolute security cannot be guaranteed.

12. DATA RETENTION

Personal data will be retained for as long as necessary to provide the service, comply with legal obligations, resolve disputes and maintain reasonable business records.

13. USER RIGHTS

Users may request access to their personal data, correction of inaccurate information and deletion of data where applicable. Requests will be handled within a reasonable timeframe.

14. COOKIES AND TECHNOLOGY

The Company may use cookies, analytics tools such as Google Analytics, tracking pixels and similar technologies to analyze user behavior, optimize experience and run advertising and remarketing campaigns. The use of these tools may expand in the future.

15. POLICY CHANGES

The Company may modify this Privacy Policy at any time, with changes becoming effective upon publication.

16. CONTACT

Email: info@landairline.com